Destination Intelligence Cockpit

All

VisitMalta

Gozo Tourism

Mdina Heritage

Malta Events

Comino Blue

All

MTA

Gozo RC

Heritage Malta

1,247

Conversations (7d)

+18% vs prev

Content Published

2.4s

Avg Response

-0.3s

74%

Knowledge Cover

3 gaps

Escalations

89%

Provider Activity

All active 48h

● Live Feed

VisitMalta replied — Valletta walking tours

2m ago

Gozo Tourism published IG story: Dwejra sunset

8m ago

Mdina Heritage escalated: restoration question

14m ago

Malta Events replied — festival dates

21m ago

VisitMalta published FB: top 5 beaches

35m ago

System spike in diving inquiries

42m ago

Comino Blue replied — Blue Lagoon capacity

1h ago

⚠ Bottleneck Alerts

Knowledge gap: Diving regs 2026

3 unanswered in 48h

Approval queue backlog

4 posts pending >6h

Mdina Heritage slowdown

4.1s avg (target 3s)

TikTok auth expired

Gozo Tourism — needs 2FA

🌎 Territory Intelligence

Active

Slow

Hotspot

Alert

◔ Channel Mix (7d)

WhatsApp 44%

IG DM 20%

Voice 18%

FB 12%

IG post 6%

📅 Upcoming Events

Apr 12

Int'l Fireworks Festival

Ready

Apr 18

Gozo Half Marathon

Partial

Apr 25

Mdina Medieval Festival

Ready

May 3

Valletta Film Festival

No cover

May 10

Classic Grand Prix

No cover

📈 Health Score

92%

Quality

89%

Providers

74%

Knowledge

58%

Events

★ Persona Performance

Persona	Conv	Channels	Quality	Esc
🌎VisitMalta	482	WA IG FB	92%	1
🏝Gozo Tourism	298	WA IG	87%	2
🏰Mdina Heritage	187	WA FB	71%	3
🍺Malta Events	156	IG TK	84%	0
🌊Comino Blue	124	WA IG	88%	1

🔍 Gap Intelligence

Diving regulations 2026

Critical

Ferry Gozo schedule (summer)

Partial

EV charging stations map

Critical

Accessibility info (venues)

Partial

Pet-friendly accommodation

Partial

▲ Content Performance (14d) click to drill down ↗

23/326291/445

Avg engagement: 4.7%

⏱ Approval Queue 4 pending

🏝

Dwejra sunset series (3 images)

Gozo TourismIG carouselTipo 2

9h 12m

🌎

Top 5 hidden gems Valletta

VisitMaltaFB postTipo 2

5h 34m

🏰

Restoration update: St Paul's Cathedral

Mdina HeritageIG storyTipo 3

2h 48m

🍺

Fireworks Festival countdown reel

Malta EventsTikTokTipo 2

0h 42m

Avg approval time: 4.2h SLA (48h): 96% met

⚠ Escalation Tracker 3 open

Diving regulations 2026 - repeated unanswered

Marsaxlokk area3 users affectedauto-promoted from WARNING

SLA breached 6h

TikTok 2FA required - Gozo Tourism

Channel authPublishing blockedProvider notified 2x

SLA breached 3h

Mdina Heritage response time degraded

Avg 4.1s (target 3s)Since 2h agoInvestigating

SLA at risk

Knowledge gap: EV charging stations

2 queries this weekNo knowledge itemLogged for Admin

Within SLA

MTTR (7d): 3.8h Auto-promoted: 2 Resolved (7d): 12

⚙ Provider Engagement (30d)

🏙

Malta Tourism Authority

96%

🏝

Gozo Regional Council

82%

🏰

Heritage Malta

67%

🍺

Malta Events Co.

91%

🌊

Comino Conservation Trust

78%

■ Interaction Heatmap (7d)